There are multiple /TalesFromIT types of stories of people calling tech support/IT to troubleshoot their computer. They’ll give some vague and unhelpful “my computer isn’t working” description. The help desk tech will answer, and go through several troubleshooting steps before discovering that the computer isn’t even turned on.
When they ask the caller to turn it on, they say that it won’t turn on. Well let’s check the power outlet and make sure it’s plugged in. “Okay hold on I need to get a flashlight. It’s dark in here.” Wait, why is it dark? “Oh, the power is out for the entire block. I called you on my cell phone.”
There are multiple /TalesFromIT types of stories of people calling tech support/IT to troubleshoot their computer. They’ll give some vague and unhelpful “my computer isn’t working” description. The help desk tech will answer, and go through several troubleshooting steps before discovering that the computer isn’t even turned on.
When they ask the caller to turn it on, they say that it won’t turn on. Well let’s check the power outlet and make sure it’s plugged in. “Okay hold on I need to get a flashlight. It’s dark in here.” Wait, why is it dark? “Oh, the power is out for the entire block. I called you on my cell phone.”