Hello,
My parents have been trying to share posts/tracking information from Facebook and Amazon, respectively.
They can send it to each other, but not to me.
Any ideas what I should check?
Their device: Samsung S23FE Android v? Default messaging app v.? Chrome v? Facebook v? Amazon v? (they don’t know how to look up the versions and don’t understand my instructions) Carrier: AT&T
My device: Pixel 8 Android 16 Textra v4.84 Carrier: Verizon
I can send & receive similar messages from my partner who uses the same apps my parents do & has the same phone (but uses Verizon).
Thanks for any insight!
Ask them to show what’s on the screen. Old people usually ignore error messages.
Rule 5. Locking.
Can you do a video call? Have one of them show you what the other is doing when it fails. Most likely it is something that will be obvious when you see it.
