Speaking of devices, I’m actually still using an ancient Conbee II and it’s rock solid. I thought about changing it recently and ordered a ZBT-2 for a more up to date product, but then I realised I was insane and set it up as a Thread Border Router instead, so I have both now.
Do many companies let you use their hubs to connect to devices from competitors? I always assumed of you bought X brand, you could only connect to X brand.
If you are gettng a refund, would you consider using Zigbee2MQTT with a suitable dongle from Home Assistant, Sonoff etc.? Then you can connect your Aqara stuff and pretty much any other brand you want, without any of their hubs.
Apologies if I’m missing something subtle here but it seems normal that Aqara would want to tie you into their products only.
Good point, I have hears of people having issues with Aqara stuff like that. Good flag.