squirrel@lemmy.blahaj.zone to

Feminism@beehaw.orgEnglish · 3 months ago

What 'emotional labor' actually means — and how Starbucks is testing its limits

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What 'emotional labor' actually means — and how Starbucks is testing its limits

squirrel@lemmy.blahaj.zone to

Feminism@beehaw.orgEnglish · 3 months ago

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Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks’ Green Apron Service is pushing it further than she imagined

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Concetta@lemmy.blahaj.zone
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3 months ago
I just assumed they spend like 10 minutes writing messages at the start of a shift tbh. That’s how the one coffee place I went to used to do it. This is crazy fucked lmao

Feminism@beehaw.org

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