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Feminism@beehaw.orgEnglish · 3 months ago

What 'emotional labor' actually means — and how Starbucks is testing its limits

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What 'emotional labor' actually means — and how Starbucks is testing its limits

squirrel@lemmy.blahaj.zone to

Feminism@beehaw.orgEnglish · 3 months ago

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Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks’ Green Apron Service is pushing it further than she imagined

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2 months ago
Now we know how they’ll get from serving coffee, to this prediction from 2006:

Feminism@beehaw.org

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