It probably doesn’t even need to be that extreme. Nobody’s gonna check cameras over this. I go back in when I didn’t get something. I’m polite about it. They’ve never asked for a receipt; they just get the item.
One time I called a fast food place that had a great deal on pimento cheese because I repeatedly got a 15oz serving from them and kept getting shorted by a few ounces. I weighed it at home with the container the last time. I wasn’t rude, nowhere near angry, just had gotten to the point that I needed to bring it to their attention. They told me to come through the drive through and mention the manager’s name and they’d give me a free tub.
You can get a lot farther in customer service by acknowledging that the person you’re talking to is trying to help while expressing things in a way that they can empathize with. You get a lot more through respect and thanking them for helping you.
And if it’s a big corp, as my mother taught me, if you don’t like the customer service agent, hang up and call back.
It probably doesn’t even need to be that extreme. Nobody’s gonna check cameras over this. I go back in when I didn’t get something. I’m polite about it. They’ve never asked for a receipt; they just get the item.
One time I called a fast food place that had a great deal on pimento cheese because I repeatedly got a 15oz serving from them and kept getting shorted by a few ounces. I weighed it at home with the container the last time. I wasn’t rude, nowhere near angry, just had gotten to the point that I needed to bring it to their attention. They told me to come through the drive through and mention the manager’s name and they’d give me a free tub.
You can get a lot farther in customer service by acknowledging that the person you’re talking to is trying to help while expressing things in a way that they can empathize with. You get a lot more through respect and thanking them for helping you.
And if it’s a big corp, as my mother taught me, if you don’t like the customer service agent, hang up and call back.