Went to a new clinic today. They asked for my residential address and said they don’t use email, just phone number for contact. I’m uncomfortable giving out my real details.
A couple of questions:
- Can they refuse to treat me if I don’t provide an address?
- Can they refuse to treat me if I don’t provide a phone number?
- Can they refuse to treat me if I insist to provide an email instead of a phone number?
Keen to hear what others in Aus do. Thanks.


What happens if you cite privacy concerns?
I’m asking because my clinic refuses to email or phone me, instead sending letters to my PO Box. Finding a different clinic hasn’t been successful yet either.