Keep away from Infomaniak!!
Had a problem with my keyboard and miss the password 3 times and get account locked. OK, no stress let’s do a revovery with the alternate email. I received the email to change the password, follow the link and choose a new password. Error, account is locked! OK, let’s do a recovery using phone number. Receive SMS and same thing as the email!! WTF?!
So, I have to contact Infomaniak and guess what? In order to protect my account I have to send them my government issued id!! WHAT?? How can that thing protect me? This is blackmail. They have my data and want exchange it for my ID. Why they have email and phone recovery if I cannot successfuly use them? If an hacker has my alternate email and my phone, he probably also has my ID, right?
How I solved it? Well, send them a fake ID and guess watch? Five minutes later a have access to my account! They don’t have the means to validate it, was what I though. So, I get all my data back and never look back.
What a disappointment, I have moved because it was cheap and I even told all my family and friends. Have to took a step back and leave them because that is all wrong.
I would recommend changing everything Proton with Infomaniak’s KSuite: https://www.infomaniak.com/en/ksuite/myksuite
Keep away from Infomaniak!! Had a problem with my keyboard and miss the password 3 times and get account locked. OK, no stress let’s do a revovery with the alternate email. I received the email to change the password, follow the link and choose a new password. Error, account is locked! OK, let’s do a recovery using phone number. Receive SMS and same thing as the email!! WTF?! So, I have to contact Infomaniak and guess what? In order to protect my account I have to send them my government issued id!! WHAT?? How can that thing protect me? This is blackmail. They have my data and want exchange it for my ID. Why they have email and phone recovery if I cannot successfuly use them? If an hacker has my alternate email and my phone, he probably also has my ID, right? How I solved it? Well, send them a fake ID and guess watch? Five minutes later a have access to my account! They don’t have the means to validate it, was what I though. So, I get all my data back and never look back. What a disappointment, I have moved because it was cheap and I even told all my family and friends. Have to took a step back and leave them because that is all wrong.
+1 for leaving Proton. Bad company, the CEO is a Trump bootlicker
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